Create customer, household, fleet, and vehicle records
Use TorqueLedger to keep this workflow visible, actionable, and connected to the rest of the repair order.
TorqueLedger product workflow
Repair order software built for the front counter.
Turn customer concerns, inspection findings, labor, parts, approvals, and invoices into one clean repair-order path.
How it helps
Keep the workflow moving from intake to paid invoice.
Run repair orders, estimates, approvals, invoices, payments, and service history from one shop workflow.
- CreateCreate customer, household, fleet, and vehicle records
- BuildBuild estimates from labor, parts, inspections, and recommendations
- TrackTrack approved, declined, waiting, invoiced, paid, and follow-up work
- PreservePreserve service history for the next visit
Shop use cases
Built for independent repair shops.
Build estimates from labor, parts, inspections, and recommendations
Use TorqueLedger to keep this workflow visible, actionable, and connected to the rest of the repair order.
Track approved, declined, waiting, invoiced, paid, and follow-up work
Use TorqueLedger to keep this workflow visible, actionable, and connected to the rest of the repair order.
Preserve service history for the next visit
Use TorqueLedger to keep this workflow visible, actionable, and connected to the rest of the repair order.
Common questions
Questions shops ask about repair order software.
What does TorqueLedger repair order software replace?
TorqueLedger brings customer intake, vehicle records, estimates, approvals, invoices, payments, and service history into one repair-order workflow instead of spreading the front counter across disconnected notes and tools.
Can repair orders connect to inspections and invoices?
Yes. Inspection findings, recommended work, approved or declined lines, parts, labor, payments, and follow-up reminders stay tied to the same customer and vehicle record.
Is it built for independent repair shops?
Yes. The workflow is designed for independent shops that need a practical counter system without enterprise shop software bloat.
Founding 50
Try TorqueLedger with SkillCoach starter training included.
Founding shops get the shop workflow plus starter training templates for advisors, inspections, onboarding, and comeback prevention.
Workflow library
New checklists for the problems that leak time and money.
TorqueLedger now has practical guides for parts margin leakage, customer approval proof, no-show appointment policy, and shop workflow checklists.
August 2026 repair-order check
A good repair order should make the next action obvious.
Before a shop moves more work into software, the repair-order view should answer four questions quickly: what is waiting on the customer, what is waiting on parts, what is ready to invoice, and what needs follow-up after pickup.
Waiting on approval
Keep inspection proof, estimate lines, customer decisions, and declined work attached to the order.
Ready to close
Surface invoice totals, payment state, pickup promise, and notes that matter before the vehicle leaves.
Future revenue
Preserve declined recommendations and service history so advisors have a reason to follow up later.