Repair orders
Open jobs with customer, vehicle, technician, appointment, estimate, invoice, payment, and history context together.
Features
The shop workflow from intake to paid invoice.
TorqueLedger keeps the counter focused: find the customer, open the vehicle, build the job, get approval, invoice the work, collect payment, and follow up on anything that slipped.
Workflow modules
Everything the front counter needs to keep work moving.
Digital inspections
Capture findings, severity, photos, recommendations, approved work, declined work, and proof for the customer conversation.
Estimates and approvals
Send customer-facing approvals with signed decisions, approval totals, and records that stay attached to the invoice trail.
Invoices and payments
Track invoice lines, manual payments, cashout, card-on-file consent, e-transfer notes, and outstanding balances.
Messaging and outbox
Fastmail and Twilio-backed message workflows keep failed, queued, sent, and manually handled follow-ups visible.
Owner reporting
See approvals waiting, balances due, declined-work recovery, customer counts, backup state, and launch readiness.
Get the workflow
Start with the package that fits your shop.
Compare Starter, Founding 50 Full Access, Full Access, and Trial + Onboarding.
Workflow note
How this page fits the shop workflow.
TorqueLedger pages are organized around practical service-counter work: finding the customer, opening the vehicle record, documenting the inspection, explaining the estimate, recording the approval decision, creating the invoice, collecting payment, and queuing the follow-up. That structure helps a small repair shop keep daily work moving without losing owner visibility.
Use this page as one part of the operating map. The related feature, approval, invoice, payment, onboarding, and reporting pages show how each action connects back to the same customer and repair order record.
Shop operating detail
What to check before rollout.
Before a shop changes software, the owner should confirm how the current process handles customer records, vehicle notes, inspection proof, estimate authorization, invoice totals, payment collection, follow-up reminders, and reporting. TorqueLedger is designed so each page explains one piece of that chain and points back to the same operational record.
That gives the team a clearer adoption path: start with the painful workflow, test it with real examples, then expand into adjacent workflows once advisors and owners trust the process.
Scheduling capacity
New workflow guide: protect today before adding more work.
Use the daily shop schedule capacity checklist to review technician hours, bay time, approval status, parts readiness, pickup promises, and declined-work opportunities before the counter gets busy.
Workflow library
New checklists for the problems that leak time and money.
TorqueLedger now has practical guides for parts margin leakage, customer approval proof, no-show appointment policy, and shop workflow checklists.
Product pages
Focused pages for the workflows shops search for.
Service Advisor SoftwareIntake, customer updates, approvals, invoices, and follow-up.Maintenance Reminder SoftwareDeclined work, mileage/seasonal reminders, and retention follow-up.Vehicle Service HistoryCustomer, vehicle, inspection, invoice, and follow-up memory.Auto Repair CRMShop-specific customer records and revenue recovery.Technician Inspection WorkflowTurn findings into estimates, approvals, and invoices.Parts Inventory + MarginParts memory, supplier references, cores, freight, and margin control.Tekmetric AlternativeA lighter owner-led path for shops fixing the money workflow first.
Comparing shop software?
Pages for owners comparing lighter workflow software.
Small Shop SoftwareFor shops that need the counter workflow fixed first.Tekmetric AlternativeA lighter path focused on approvals, invoices, payments, and follow-up.Shopmonkey AlternativeFocused workflow before a large platform migration.AutoLeap AlternativeOwner-led adoption and cleaner money workflow.Shop Management SoftwareRepair orders, approvals, scheduling, invoicing, payments, and reporting.Estimate SoftwareTurn findings into approved, paid work.