Households and fleets
Keep contacts, vehicles, household notes, fleet relationships, and preferred communication together.
Shop CRM
A repair shop CRM should be more than a contact list.
Generic CRM tools do not understand repair orders, vehicles, declined work, approvals, or service history. A shop CRM should start from the workflow at the counter.
Revenue recovery
Track declined work, unpaid balances, future maintenance, and follow-up reasons.
Service context
Use repair history and approval proof when the customer calls back.
Where TorqueLedger fits
TorqueLedger is a money workflow for independent shops: approvals, invoices, payments, follow-up, and clean books before generic CRM complexity.
Related: maintenance reminders, service history, pricing.