Terms of Use

Last updated: May 24, 2026.

Service

TorqueLedger is repair shop workflow software for customer records, vehicles, inspections, estimates, approvals, invoices, payment tracking, scheduling, reminders, parts, reporting, and account tools. Features may change over time as the service improves.

Trial access and lockout

Shops may receive a two-month trial. If the trial ends, billing is not activated, required setup is incomplete, or account access is otherwise paused, TorqueLedger may lock shop access while preserving the shop's data for a limited period so the shop can reactivate, request export, resolve billing or support issues, or complete offboarding.

Not professional advice

TorqueLedger helps shops prepare records and exports, but it is not accounting, tax, legal, insurance, repair, safety, or payment settlement advice. Shops remain responsible for reviewing invoices, taxes, payment status, estimates, approvals, and customer communications before relying on them.

Shop responsibilities

Each shop is responsible for accurate customer and vehicle data, inspection notes, labor, parts, pricing, taxes, payment records, staff permissions, customer portal links, uploaded documents, OCR review, customer consent, opt-out handling, and compliance with its own legal and industry obligations.

Account security

Users should keep passwords private, use appropriate staff roles, remove access for former staff, and report suspicious activity promptly. Accounts should not be shared outside the authorized shop team.

Customer portal

The customer portal is intended to show invoice and report information for a matching customer contact and invoice or report code. Customer approvals, e-signatures, timestamps, and related audit data may be captured for estimates, invoices, work authorizations, or policy acknowledgements. Shops remain responsible for reviewing important decisions and customer communications.

Integrations

QuickBooks, Global Payments or other payment providers, Amelia, Google Calendar, Nexpart, WORLDPAC, email, SMS, OCR, storage, and hosting workflows may depend on third-party provider accounts, credentials, permissions, usage limits, and availability. Shops should review synced or exported records before relying on them for accounting, tax, payment settlement, or customer communication.

Payments and cards on file

Payment processing is expected to be handled by the connected payment provider, not by TorqueLedger directly. TorqueLedger should not store raw card numbers, CVV codes, terminal secrets, or full payment instrument data. Card-on-file features should rely on payment-provider tokenization, with TorqueLedger storing only limited metadata and provider references needed to show status, reconcile invoices, and request authorized transactions.

Messages and consent

Shops are responsible for collecting required customer consent, sending only appropriate operational or marketing messages, honoring unsubscribe or opt-out requests, and following the rules of their communication providers and applicable law.

OCR and uploads

Document and image uploads may be processed with OCR or other extraction tools to help populate customer, vehicle, invoice, or inspection records. Shops must review extracted text before relying on it, avoid uploading unnecessary sensitive information, and keep their own required source records.

Tenant data and audit logs

Shop customer data is intended to be scoped to the tenant account that created or imported it. TorqueLedger operators may access tenant data when needed for setup, support, security, backup, troubleshooting, audit log review, abuse prevention, or legal compliance.

Backups and availability

Backups and audit logs support account operations, but TorqueLedger does not promise uninterrupted availability, a specific recovery time, immediate deletion from all backups, or permanent data retention. Shops should keep their own required business, accounting, and customer records.

Acceptable use

Do not use TorqueLedger to store unnecessary sensitive personal information, payment card numbers, unlawful content, malware, or records unrelated to legitimate repair shop operations.

Support and changes

Support is handled through the TorqueLedger operators and authorized support channels. Features, pricing, access, and workflows may change as the product evolves.

Updates

We may update these terms as TorqueLedger adds features, providers, support processes, or billing options. The date above will reflect the latest posted version.